A corporation which is based in Cincinnati at Ohio, Convergys Corporation basically sells products of information management and customer management to big corporation groups. The products of customer management includes self service, agent assisted and cared tailored software to different sectors of operations like retail, communication, technology, financial services, government markets and health care. Whereas when it comes to information management, the products consist of business support system services which included management of revenue, order and product management, management of customer care to telecom and satellite service providers along with convergent billing. Along with these, the company also provided services on Consulting and Outsourcing along with various other Professional services.
The company was founded in 1998 and has employed more than 1, 33,000 people across the stretch of 33 countries. It is estimated that their revenue is around USD 2.951 billion and the offices of this company is set up across 150 locations. Convergys and Synnex on 2018 decided on a definitive agreement where Convergys was acquired for USD 2.43 billion in both stocks and cash by the Synnex Corporation and since then the company is known as Concentrix. In the present situation the merger process has been fully completed.
Products and Services :-
Convergys offers the following services to its customers-
- Communications & Media
- Financial Services
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